Enter your keyword

About Airserve

Airserve is a Japanese company established in October 2001. 

Prior to its establishment and as part of a different entity, the company had gained over 20 years experience in providing passenger assistance services in several airports.

Airserve specializes in providing comprehensive services such as Meet & Greet, passenger transfer, assistance and support. We not only provide these services at airports but also to and from train stations, hotels, conference halls and private residences. The company operates its own offices year round at the following main airports in Japan; Narita, Haneda, Nagoya Chubu, Kansai International, Osaka Itami and Fukuoka.

What can Airserve do to help you?

Is it the first time you purchase the Japan Rail Pass? 
Do you know right away where to go and what to do before actually being able to use your Japan Rail Pass?
Have you been told that you need to exchange the voucher for the actual pass at a dedicated JR Office?
It is not always easy to find clear explanations about the procedure for activating the Japan Rail Pass and how to use it during your stay in Japan.
By not knowing all the details, you might loose some precious time after a tiring long flight into Japan.
Airserve will smooth things out, eliminate the language barrier and assist you upon arrival at the airport:
● Your assistant will escort you straight away to the JR office and fill in all necessary forms for activating the Japan Rail Pass.
● Your assistant will help you reserve seats according to your itinerary (in case of long queue, booking may only be done for the first day of use)
● Of course, you will be shown in details by your assistant how to make further reservations if necessary then be escorted to the station so you will board the right train to your final destination.
Airserve is the safe and perfect way to start your dream trip in Japan!

Meet & Greet with Japan Rail Pass exchange assistance

Price list

The price includes our Meet & Greet fee and Japan Rail Pass exchange service.
If necessary, we can also arrange for private transfer from airport.
Contact us for full quotation.

Narita Airport7,560 JPY
Haneda Airport7,560 JPY
Osaka Kansai Airport7,560 JPY

※ Included in the service : 1 Airserve assistant for Meet&Greet, exchange Japan Rail Pass assistance, escort to train, bus, taxi station or private car boarding point, in the same terminal.

※  The service will be performed in English. Chinese, German, French and Italian speaking assistant available on request at selected airports. Contact us for details and other languages availability.

※  In case of early or late arrival (before 7 am, after 9 pm) outside usual business hours, an overtime fee of 3,240 Japanese Yen will be charged.