What is the size and weight of the Travel Earphone?
The transmitter is 117x55x23mm and weights 101 g, batteries included.
The receiver is 100x54x15 and weights 63 g, batteries included.
What about autonomy?
Under normal usage conditions, average autonomy is 16 hours for the transmitter and 20 hours for the receiver. Both devices are low consumption, energy efficient and automatically switch off after 30 minutes of inactivity. The power light will blink when it is necessary to change the batteries.
How much are the compensation fees in case of loss, theft or damage?
In case of loss, theft or damage, the compensation fee is 5,000 Japanese Yen for the receiver (+ 8% VAT) and 10,000 Japanese Yen (+ 8% VAT) for the transmitter.
What is the booking deadline?
Please book no later than 5 business days before intended use.
How do I configure and use the device?
Setting up is straightforward and easy. Select a channel on the transmitter (for ex. Channel 5) then choose the same channel (channel 5) on the receiver. Adjust the volume to a comfortable level, you can now start using the system. A total of 16 channels can be used simultaneously.
What is the transmission range of the device?
About 100 meters in unobstructed surroundings.
Where to pick up and return the device?
Pick-up and return is available at 6 main airports in Japan. Our staff will meet up with you upon both arrival and departure for handout and retrieval of the devices. Returning the devices at a different airport or by courier service (within Japan only) is also possible. Contact us if you have special request.
What is the rental cost and mode of payment?
The rental rate is calculated on the basis of a group of 10 people minimum and includes one transmitter for the tour leader. Contact us for a quote if your group is less than 10 people.
Additional transmitter rental fee is 5,000 Japanese Yen (+ 8% VAT) regardless of rental length. The rental fee per receiver is 1,800 Japanese Yen (+ 8% VAT) from 1 up to 7 rental days; 2,000 Japanese Yen (+ 8% VAT) from 8 to up to 14 rental days.
Payment is by credit card or bank transfer.
How to replace the battery?
This procedure is very easy, please refer to the user's manual.
What about interferences?
Depending on surroundings, interferences may occur. If you are in an area subjected to powerful magnetic waves or near someone using a mobile phone, interferences may disrupt the Travel Earphone signal. In such circumstances try to change the channel on both transmitter and receiver, or move away from the source of interferences.
Can the device be used in very cold surroundings?
In very cold surroundings, the battery may drain faster than usual. If you find yourself in such conditions, switch off the device and warm it up in your pocket for a few minutes before switching it back on.